Welcome to the ProPhotoGear FAQ page. Here you’ll find answers to common questions about our products, shipping, returns, and more. As specialists in photography and astronomy equipment, we’re committed to helping you capture life’s moments and celestial wonders with the right gear.
About ProPhotoGear
What kind of products does ProPhotoGear specialize in?
We specialize in high-quality photography equipment (including 35mm film cameras, DSLRs, and accessories from top brands like Canon) and astronomy gear (such as Cassegrain telescopes). Our product range caters to both professional photographers and astronomy enthusiasts, with careful attention to equipment that requires specialized handling and shipping.
Why should I choose ProPhotoGear over other retailers?
Unlike general retailers, we offer:
– Climate-controlled storage for sensitive optics and film
– Specialist packaging for delicate camera components
– Photography-knowledgeable staff who handle your gear with care
– Declared customs values that prevent unexpected international fees
– Global delivery options designed specifically for creative professionals
– Climate-controlled storage for sensitive optics and film
– Specialist packaging for delicate camera components
– Photography-knowledgeable staff who handle your gear with care
– Declared customs values that prevent unexpected international fees
– Global delivery options designed specifically for creative professionals
Product Questions
Do you carry FujiFilm products despite being called ProPhotoGear?
While our store name references FujiFilm, we actually carry a wide range of camera brands including Canon, Benro, BlackRapid, and Bushnell. Our product selection focuses on quality equipment regardless of manufacturer, with particular strengths in Canon systems and astronomy equipment.
How do I choose between different camera strap options?
We offer several strap options (BlackRapid, standard camera straps, and manufacturer-specific straps) to suit different needs:
– BlackRapid straps are ideal for professionals needing quick access
– Manufacturer straps provide brand-specific compatibility
– Generic straps offer budget-friendly solutions
Our staff can help you select based on your camera model and shooting style.
– BlackRapid straps are ideal for professionals needing quick access
– Manufacturer straps provide brand-specific compatibility
– Generic straps offer budget-friendly solutions
Our staff can help you select based on your camera model and shooting style.
What memory card types do you carry for professional cameras?
We stock CF Express and Compact Flash memory cards suitable for high-end DSLRs and mirrorless cameras. Our selection focuses on professional-grade cards with fast write speeds essential for burst shooting and 4K video.
Ordering & Payment
What payment methods do you accept?
We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are processed securely. We don’t store your payment information after processing.
– Visa
– MasterCard
– JCB
– PayPal
All transactions are processed securely. We don’t store your payment information after processing.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. For added security, we recommend PayPal which allows you to pay without sharing your financial details with us directly.
Shipping & Delivery
Where do you ship to?
We offer global delivery with some exceptions. Currently we cannot ship to some Asian countries and remote regions. For specific country availability, please contact [email protected] before placing your order.
What are my shipping options?
We offer two shipping methods:
1. Standard Express Shipping ($12.95 flat rate)
– Carriers: DHL or FedEx
– Delivery: 10-15 business days after dispatch
– Includes tracking and insurance
2. Free Economy Shipping (orders over $50)
– Carrier: EMS
– Delivery: 15-25 business days after dispatch
– Includes basic tracking
For urgent needs, contact us about expedited options.
1. Standard Express Shipping ($12.95 flat rate)
– Carriers: DHL or FedEx
– Delivery: 10-15 business days after dispatch
– Includes tracking and insurance
2. Free Economy Shipping (orders over $50)
– Carrier: EMS
– Delivery: 15-25 business days after dispatch
– Includes basic tracking
For urgent needs, contact us about expedited options.
How is camera equipment packaged for shipping?
All camera equipment and telescopes are packed with protective materials by our photography-savvy staff who understand the fragility of imaging equipment. We use:
– Custom foam inserts
– Anti-static packaging for electronics
– Climate-controlled materials when needed
– Reinforced corners for heavy items
– Custom foam inserts
– Anti-static packaging for electronics
– Climate-controlled materials when needed
– Reinforced corners for heavy items
How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email immediately upon dispatch.
Returns & Exchanges
What is your return policy?
We offer a 15-day satisfaction guarantee:
– Return window: 15 days from delivery date
– Condition: Items must be unused, in original packaging with all accessories
– Process: Contact our support team at [email protected] to initiate returns
Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
– Return window: 15 days from delivery date
– Condition: Items must be unused, in original packaging with all accessories
– Process: Contact our support team at [email protected] to initiate returns
Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What if my item arrives damaged?
In the rare case of damaged goods, contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund and cover return shipping costs for damaged items.
Can I exchange an item for a different model?
Yes, within the 15-day return window. Contact our support team to arrange an exchange. You’ll be responsible for any price difference and return shipping costs unless the original item was defective.
Contact & Support
How can I contact ProPhotoGear?
Our customer service team is available via:
– Email: [email protected]
– Mail: 121 Owagner Lane, Seattle, US 98119
We typically respond to emails within 24 hours on business days.
– Email: [email protected]
– Mail: 121 Owagner Lane, Seattle, US 98119
We typically respond to emails within 24 hours on business days.
Do you offer technical support for the products you sell?
While we can provide basic advice on product selection and compatibility, for in-depth technical support we recommend contacting the manufacturer directly. Our expertise lies in helping you choose the right equipment and ensuring it reaches you in perfect condition.
Didn’t find your question here? Our photography and astronomy specialists are ready to help at [email protected]. We’re committed to helping you capture your vision, whether it’s on Earth or among the stars.