At ProPhotoGear FujiFilm Store, we understand that professional photographers and astronomy enthusiasts demand perfection in their equipment, just as we demand excellence in our customer service. If your purchase doesn’t meet your exacting standards, our straightforward returns process ensures a resolution with the same precision you expect from your Canon EOS-R cameras or Cassegrain telescopes.

Return Eligibility

To be eligible for return or exchange, items must be:

  • In original, unopened packaging with all accessories (for camera adapters, memory cards, and other sealed items)
  • In like-new condition (for opened items like cameras, lenses, and telescopes)
  • Returned within 15 days of delivery
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items:

Due to hygiene and copyright restrictions, the following cannot be returned:

  • Opened film products (35mm Film Cameras accessories)
  • Downloadable software or digital content
  • Personalized or custom-ordered equipment
  • Clearance items marked as “final sale”

Return Process

Our return process is as streamlined as our professional camera bags:

  1. Initiate Your Return: Email [email protected] with your order number and reason for return (use template below)
  2. Receive Authorization: We’ll respond within 2 business days with return instructions
  3. Package Securely: Use original packaging for delicate astronomy equipment and camera gear
  4. Ship Your Return: Send to:
    ProPhotoGear Returns, 121 Owagner Lane, Seattle, US 98119

Return Shipping

Return shipping costs are the customer’s responsibility, except in cases of our error. For international returns (outside US), we recommend:

  • High-value items ($300+ like Canon DSLR cameras or telescopes): Use tracked/insured service
  • Small accessories (straps, card readers): Standard international mail

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days of receipt
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: May apply for missing accessories or damage (excluding normal wear for demo items)

Note: Bank processing times may add 3-5 business days before funds appear in your account.

Exchange Process

For exchanges (size, color, or model changes):

  1. Follow standard return process
  2. Clearly state desired replacement item in your email
  3. We’ll ship new item once return is received (additional charges may apply for price differences)

Return Request Template

Use this template to ensure we process your return efficiently:

Subject: Return Request – Order #[Your Order Number] Dear ProPhotoGear Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Product Name: [e.g., “Canon EOS-R Camera” or “Benro Tripod”] Reason for Return: [Please specify – defective, incorrect item, changed mind, etc.] [For exchanges, please specify desired replacement item] I confirm the item is in its original condition with all accessories included. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Damaged or Defective Items

If your astronomy telescope, camera, or accessory arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of damaged item and packaging
  • We’ll arrange expedited replacement (for in-stock items) or full refund

Professional Equipment Note:

For high-value professional gear like Canon DSLR cameras or Cassegrain telescopes, we recommend:

  • Recording unboxing video for insurance purposes
  • Testing equipment immediately upon receipt
  • Contacting us before attempting any repairs

Questions?

Our team of photography and astronomy specialists is ready to assist with any return questions. Contact us at [email protected] or +1 (555) 123-4567 during business hours (9AM-5PM PST, Monday-Friday).

Last Updated: [Insert Date]