At ProPhotoGear FujiFilm Store, we cater to professional photographers and astronomy enthusiasts who demand precision equipment matched by equally precise service. Whether you’re purchasing a high-end Canon EOS-R camera or a sophisticated Cassegrain telescope, our shipping and returns policies are designed with your needs in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Recommended for time-sensitive orders
    • Includes full tracking and insurance
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment
    • Basic tracking included

International Customers: We ship worldwide except to certain Asian countries and remote regions. Customs fees may apply and are the customer’s responsibility.

Returns & Exchanges

Eligibility

To qualify for a return or exchange, items must meet these conditions:

  • In original, unopened packaging with all accessories (for sealed items like camera adapters and memory cards)
  • In like-new condition (for opened items like cameras, lenses, and telescopes)
  • Returned within 15 days of delivery
  • Accompanied by original receipt or proof of purchase

Non-Returnable Items

Due to hygiene and copyright restrictions, we cannot accept returns for:

  • Opened film products (35mm Film Cameras accessories)
  • Downloadable software or digital content
  • Personalized or custom-ordered equipment
  • Clearance items marked as “final sale”

Return Process

Our professional-grade return process ensures your equipment is handled with care:

  1. Initiate Your Return: Email [email protected] with your order number and reason for return
  2. Receive Authorization: We’ll respond within 2 business days with return instructions
  3. Package Securely: Use original packaging for delicate astronomy equipment and camera gear
  4. Ship Your Return: Send to: ProPhotoGear Returns, 121 Owagner Lane, Seattle, US 98119

Return Shipping

Return shipping costs are the customer’s responsibility, except in cases of our error. For international returns:

  • High-value items ($300+ like Canon DSLR cameras or telescopes): Use tracked/insured service
  • Small accessories (straps, card readers): Standard international mail

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days of receipt
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: May apply for missing accessories or damage

Note: Bank processing times may add 3-5 business days before funds appear in your account.

Exchange Process

For exchanges (size, color, or model changes):

  1. Follow standard return process
  2. Clearly state desired replacement item in your email
  3. We’ll ship new item once return is received (additional charges may apply for price differences)

Damaged or Defective Items

If your astronomy telescope, camera, or accessory arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of damaged item and packaging
  • We’ll arrange expedited replacement (for in-stock items) or full refund

Professional Equipment Note: For high-value professional gear like Canon DSLR cameras or Cassegrain telescopes, we recommend recording unboxing video for insurance purposes and testing equipment immediately upon receipt.

Contact Us

Our team of photography and astronomy specialists is ready to assist with any shipping or return questions.

Email: [email protected]
Phone: +1 (555) 123-4567
Hours: 9AM-5PM PST, Monday-Friday

Last Updated: [Insert Date]