Term and Conditions

1. User Responsibilities

1.1 Account Accuracy

When creating an account or placing an order, you agree to provide current, complete, and accurate information. This includes:

• Valid shipping address in our service areas (excluding certain Asian countries and remote regions)
• Correct contact information including email and phone number
• Accurate payment details (Visa, MasterCard, JCB, or PayPal)

1.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to access other users’ accounts
• Reverse engineer or copy any site content (including product descriptions and images)
• Place fraudulent orders for high-value equipment like Canon DSLRs or telescopes

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our professional photography and astronomy equipment including:

• 35mm Film Cameras and accessories
• Canon EOS-R and DSLR cameras
• Cassegrain telescopes and astronomy gear
• Professional support equipment (Benro tripods, BlackRapid straps)
• Memory cards and camera adapters

However, minor variations in color or specifications may occur. Contact us at [email protected] with any questions before ordering.

2.2 Professional-Grade Equipment

Given the specialized nature of our products:

• We recommend professional users verify compatibility before purchase
• Some items may require technical knowledge for proper use
• High-value equipment (over $300) should be tested immediately upon receipt

3. Orders and Payments

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• You’ll receive tracking information when your order ships

3.2 Pricing and Payment

All prices are in USD and include applicable taxes unless noted. We accept:

• Visa, MasterCard, JCB credit cards
• PayPal

Payment is processed at time of order. For international orders, your bank may apply currency conversion fees.

3.3 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days after shipment
• Free Shipping: Via EMS for orders over $50, 15-25 business days after shipment

International customers are responsible for any customs fees.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of delivery for:

• Unopened items in original packaging (memory cards, adapters)
• Like-new condition equipment (cameras, lenses, telescopes)

Non-returnable items: Opened film products, digital downloads, personalized equipment, clearance items.

4.2 Return Process

1. Email [email protected] with order number and reason
2. We’ll provide return instructions within 2 business days
3. Ship to: ProPhotoGear Returns, 121 Owagner Lane, Seattle, US 98119

Return shipping is customer’s responsibility unless due to our error.

4.3 Refunds

Refunds are processed within 5 business days of receiving your return:

• Issued to original payment method
• Deductions may apply for missing accessories or damage
• Bank processing may take additional 3-5 days

5. Intellectual Property

All content on prophotogear.com, including:

• Product descriptions and specifications
• Photography and astronomy equipment guides
• Website design and functionality

is owned by ProPhotoGear FujiFilm Store or our suppliers and protected by copyright laws. Unauthorized use is prohibited.

6. Liability Limitations

6.1 Product Use

ProPhotoGear is not liable for:

• Improper use of professional photography or astronomy equipment
• Damages from normal wear and tear
• Modifications made to products after purchase

6.2 Website Use

We strive to maintain accurate information but cannot guarantee:

• Uninterrupted access to our site
• Complete absence of errors in product descriptions
• Immediate resolution of technical issues

6.3 Maximum Liability

Our total liability for any claim related to your order shall not exceed the purchase price of the item in question.

7. General Provisions

7.1 Governing Law

These Terms are governed by the laws of Washington State, USA.

7.2 Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

7.3 Contact Information

For questions about these Terms or our professional equipment:

Email: [email protected]
Phone: +1 (555) 123-4567
Address: 121 Owagner Lane, Seattle, US 98119